FAQ
1. Where can I buy a Spanninga product?
You can find our products in many shops all around the world. Use our convenient dealer locator to find a dealer nearby you. If you are a dealer, you can contact your wholesaler.
2. How can I connect my Spanninga product to my bicycle?
In each packaging, you will find a manual dedicated to your Spanninga light. You can also find the manual in our download section or on the product page of the light you have bought.
3. What are the different wires on my Spanninga light?
In each packaging, you will find a manual dedicated to your Spanninga light. You can also find the manual in our download section or on the product page of the light you have bought.
4. How can I recharge my Spanninga USB light?
In each packaging, you will find a manual dedicated to your Spanninga light. You can also find the manual in our download section or on the product page of the light you have bought.
In general, all Spanninga USB lights are supplied with a micro USB cable, which can be connected to a laptop, PC or adaptor* to charge your light.
* CE power adaptor with output voltage which does not exceed 5V (not supplied with the product).
5. What are the different dynamo types and should I keep them in mind while buying a light?
There are conventional dynamo’s, which are connected to the front tire and the more modern hub dynamo’s, which are mounted in the front wheel. Based on the icon on the Spanninga packaging, you can see if the light is meant for conventional dynamo’s or hub dynamo’s.
You can also find a dedicated manual in our download section or on the product page of the light you have bought.
6. What are the different e-bike types and should I keep them in mind while buying a light?
You should always check the voltage range of your e-bike battery to see if a light can be connected to it. In each packaging of our lights, you will find a manual with detailed information. You can also find the manual in our download section or on the product page of the light you have bought.
7. My light does not work when I press the button, how come?
Some of our products have a safe-switch button, which means you need to press a couple of seconds to turn the light on and off. This prevents turning on your light accidentally and discharging the battery.
Products with a safe-switch button:
8. What are the different functions on my Spanninga light?
For the city and e-bike range of Spanninga, the different functions are:
- Auto-sensor
The sensor detects the light level and movements and switches the light on/off automatically. - Safe-stop
The dynamo light shines when the bike is stopped for ca. 1 min. (headlamps) / 4 min. (rearlights). - Daytime running light
The light shines during daytime for increased visibility. - USB-charge
Charges your mobile devices while riding your bike.
For the sport and outdoor range of Spanninga, the different functions are:
- Boost-mode
Around 30% higher light output. - Eco-mode
Around 30% longer battery lifetime. - Flash-mode
Flashing light beam, which saves battery lifetime.
9. How can I turn off my light in auto-sensor mode?
There is no need to turn off your light when it has an auto-sensor mode. The sensor detects the light level and turns on/off itself. If there is a switch on your light, you can turn it to off.
10. What is Lux, Lumen and Candela?
An explanation of how the light outcome is measured and what the different measurements mean, can be found on our explained by pros page.
11. What are the different technologies on Spanninga lights?
An explanation of all our technologies can be found on our technologies page.
12. When does the battery load indicator start to burn?
This differs per product, but in general the battery load indicator switches on when there is around 25% battery lifetime left. The exact information can be found in the manual, which comes with your product. You can also find the manual in our download section or on the product page of the light you have bought.
13. What is the visibility distance of Spanninga rearlights?
This differs per product, but it varies from 400m to 1000m. The exact number is indicated on the packaging. You can also find this information on the product page of the light you have bought.
14. What do the Spanninga product codes (XDOc, XB, XE, etc…) mean?
XDOc = LED dynamo headlamp with on/off switch
XDASc = LED dynamo headlamp with auto-sensor and safe-stop
XDvS = LED dynamo rearlight with safe-stop function
XB = LED battery light
XBA = LED battery light with auto-sensor
XE = LED e-bike light
More information can be found in the glossary of our catalogue.
15. What do the icons on the Spanninga packaging mean?
The icons on the packaging explain the various features of each light. More information can be found in the pictograms of our catalogue.
16. What batteries should I use for my Spanninga battery light?
All our battery-operated products are supplied with everything you need: batteries, brackets, lanyards, etc. When you need to replace the light, you can find the needed batteries in the manual which comes with your product. You can also find the manual in our download section or on the product page of the light you have bought.
Our development team gives priority to technologies offering very low battery consumption in order to offer the longest time of use of our lighting products. We also pay great attention to the quality of the batteries we use and only supply our products with high-performance alkaline batteries, which are twice as efficient as saline batteries.
17. Is my Spanninga light water resistant?
All our lights are being tested to achieve the IPX-4 rating, which means protection against spray and splashing water. The Thor 800 and Thor 1100 have an IPX-5 and IPX-8 rating respectively.
18. Where can I find a manual for my Spanninga light?
In each packaging, you will find a manual dedicated to your Spanninga light. You can also find the manual in our download section or on the product page of the light you have bought.
19. How does the warranty work for my Spanninga light?
All your Spanninga products are guaranteed for 2 years against any defect in materials or manufacture (except when stated different on the users’ manual). Please refer to the shop where you have bought it with your receipt.
Remark! Guarantee does not cover:
– excessive charge/discharge cycles for rechargeable products (also see the users’ manual);
– prolonged immersion in water, fire or others;
– normal wear and tear or oxidation;
– improper or incorrect use;
– defects caused by deliberate damage, violent impact, unauthorised dismantling or repairs;
– incorrect storage or poor maintenance.
20. S-RUN: Where can I buy an S-RUN?
You can purchase your running light on these web shops:
21. S-RUN: Can I download the documents, connected to this running light?
The Spanninga S-RUN is a running light (front and rear), placed on a hip belt. It is a powerful and sustainable alternative for the head lights commonly used in the market. The S-RUN offers a wider light beam and a higher autonomy. Next to this, the S-RUN is to be used on the hips/waist (or eventually around the chest). This gives the advantage of an efficient and safe light beam, with a comfortable weight division and balance around the body.
You can download the S-RUN documents here:
22. S-RUN: How does the warranty work for my running light?
For all articles you buy with us, the legal warranty applies. Legal warranty means that the product is or does what a consumer can reasonably expect. We offer a 2 year factory warranty. This factory warranty does not influence the legal warranty.
23. S-RUN: How does the Return Request & Right of Withrawal work?
You have the right to recall/withdraw the deal, without the need to specify a reason, within fourteen (14) days. This recall/withdrawal right expires fourteen (14) days after you, or a third party you have indicated and who isn’t the forwarder, have received the physical product. To exercise the recall/withdrawal right, you have to inform SPANNINGA via an unambiguous testimony (for example, written, per post, fax or e-mail). For this, you can use our recall template, which you can find here: Return/recall-withdrawal form, but this is not obligatory.
To follow the recall/withdrawal term, it is sufficient to send your notification concerning your execution of the recall/withdrawal right, before the recall/withdrawal term has been passed. On receipt of the withdrawal notification, SPANNINGA will (within two working days) issue a return authorization along with instructions for returning the product.
Consequences of a recall/withdrawal
If you recall/withdraw the deal, you will get in return all the payments which you have done so far, including delivery costs (with an exception for possible extra costs as a consequence of your decision to choose another delivery option than the cheapest standard delivery we offer), without delay and not later than fourteen (14) days after SPANNINGA has been notified by your decision to recall/withdraw the deal.
If you send only part of your order in return, then the delivery costs are not being repaid. Repayment occurs via the same payment method as the one which is used for the original transaction, unless you have clearly agreed with something else; in any way, no costs will be charged for such a refund. SPANNINGA has the right to wait with the repayment, until we received the products in return, or if you can prove to have send the products in return, according to which time frame comes first.
You need to hand over or send the products to SPANNINGA in return without delay, and in any way not later than fourteen (14) days, after you have notified SPANNINGA about your decision to recall/withdraw the deal. You are on time when you send the products in return before the fourteen (14) days term has passed. The direct costs of returning the products come to your expense.
Our return address:
Spanninga Netherlands
To: S-RUN webshop
Geert Knolweg 30
8501 MK Joure
The Netherlands
Products should be returned intact, undamaged and bearing their barcode labels and any other seals that are part of them. It is not possible to completely reimburse goods that are returned incomplete, ruined or damaged. We will administer a value decrease, depending on the state of the product. You are only responsible for the decreased value of the products, which are a consequence of using the products, which goes further than needed to define the nature, characteristics and use of the products.
24. S-RUN: What's your complaint policy?
When you have a complaint about our products or services, please contact us via our contact form. Within 14 days after receiving your complaint, we will send you a response, relating to the content of your complaint. When you disagree with the solution or we cannot come to terms together, you can file your complaint to the Dispute Committee via the European ODR Platform.